Download Enhaims Remote Support Agent

Windows

• Download the EnhaimsAssist.exe file.

• Double-click to launch, no installation required.

• If prompted by User Account Control, click Allow.

• (Optional) Click Install (left sidebar) to enable background access for future sessions.

• Once open, share your Session ID with your Enhaims support technician.

macOS

• Download the EnhaimsAssist.dmg file.

• Drag the app into your Applications folder.

• On first launch, if macOS blocks it:

  • Go to System Settings > Privacy & Security.

  • Click Open Anyway.

• The app will prompt you to enable required permissions:

  • Accessibility

  • Screen Recording

• Once permissions are enabled, share your Session ID with the support technician.

Linux

• Enhaims Assist supports a variety of Linux distributions such as Ubuntu, Debian, Fedora, Manjaro, and openSUSE.

• Download the suitable .deb package for your system.

• To install, open a terminal and run:

  • sudo dpkg -i EnhaimsAssist.deb

• If there are missing dependencies, run:

  • sudo apt-get install -f

• Once installed, launch the app from your system menu or by typing enhaims-assist in the terminal.

• Note: Enhaims Assist does not currently support Wayland for incoming connections. If you’re using Wayland, the app will notify you and may offer the option to switch to X11 for full remote control functionality.

• Share your Session ID with your Enhaims support technician.

Windows – Windows 7 (32bit or 64bit) or newer

macOS – macOS 10.14 (Mojave) or newer

Linux – Ubuntu 18.04 or newer, Debian 9 or newer, CentOS 7 or newer, openSUSE 42/15

In most cases, no changes are needed. However, if you’re behind a strict firewall, make sure the following are allowed:

• Required for normal internet use:

  • TCP Ports: 80 and 443

  • UDP Ports: 49152–65535

• For LAN or direct IP connections only:

  • TCP Port: 21118 (must be allowed on the receiving device only)