Privacy Policy
Effective Date: February 02, 2025
Applies to: https://enhaims.com and https://crm.enhaims.com
At Enhaims, trust is our cornerstone. This Privacy Policy explains how we collect, use, store, and protect your data, whether you’re visiting our main website or using our CRM-powered client portal. We operate with transparency, intent, and respect for your digital rights, and we comply with all applicable data protection regulations.
Who We Are
Enhaims is a privately owned technology and digital infrastructure company operating globally. This privacy policy governs how we handle personal information through our official websites and client-facing platforms.
What Data We Collect
Depending on how you interact with us, we may collect the following data:
Personal Data
Full name, email, company name, phone number
Billing information, contract records
Account credentials and profile preferences
Automated Data
IP address, browser and OS type, session duration
Access timestamps and geolocation (where permitted)
Device type, screen resolution, and language preference
Communication Data
Email records, ticket submissions, chat conversations
Comments, form responses, and interactions within the CRM
Media Data
Uploaded attachments or project files (text, docs, images, compressed files, etc.)
Metadata embedded in uploaded files (e.g. EXIF GPS from images)
How We Collect It
Directly when you fill out a form, sign a contract, or create an account
Automatically when you browse our sites or interact with our systems
Indirectly via cookies, analytics tools, or integrations used in CRM workflows
We do not purchase personal data from brokers or use invasive scraping methods.
Use of Cookies
We use essential and functional cookies to:
Maintain session integrity
Remember your preferences
Enhance speed and load times
Analyze traffic through trusted analytics tools
You can control cookie settings via your browser. Refusing cookies may impact some functionalities of the site.
Embedded Content and External Links
Pages on this site may include embedded content (e.g., YouTube videos, analytics dashboards, forms, or help articles). These external sources may collect data and behave as if you visited them directly. We do not control the privacy behavior of third-party embeds.
How We Use Your Data
We use your information to:
Provide access to our services and deliver client projects
Manage billing, contract obligations, and legal correspondence
Improve our interfaces and user experience across web and CRM
Send important service updates or information relevant to your relationship with Enhaims
Respond to queries, support requests, and project updates
Meet legal, tax, or audit requirements
We never sell or lease your data to third parties.
Where We Store and Process Data
All data is stored securely in Tier-4 grade datacenters and virtual servers in the UK and EU, with regular backups and failover architecture. Our CRM (https://crm.enhaims.com) is a proprietary self-hosted solution used internally for all project communication, timelines, documentation, invoicing, and client interactions.
Who We Share It With
We may share limited data only with:
Payment processors (for invoicing and settlements)
Legal/regulatory bodies (if required by law)
Internal teams or contractors under strict NDA
Analytics and cloud providers (for secure hosting, tracking, or business intelligence)
Every third-party processor is vetted and bound by data protection agreements. We do not use your data for marketing unless explicitly consented.
How Long We Keep It
Client data: Retained for the length of the contract and an additional 5 years for tax, legal, and reporting obligations.
Support communication: Stored for up to 24 months.
Project files and documents: Retained as per project scope or on client’s request.
Inactive or closed accounts: Erased within 12 months of inactivity, unless required for legal purposes.
You can request early deletion in writing at any time.
Your Rights
You have full control over your data. Depending on your region, your rights may include:
Requesting a copy of the data we hold about you
Correcting or updating your personal data
Withdrawing consent for optional communications
Requesting deletion of your account and all associated records
Objecting to or restricting certain types of processing
Receiving an export of your data in a machine-readable format
To exercise your rights, email us at privacy@enhaims.com
Comments, Forms & CRM Logins
When you leave a comment or use a form, we collect the data shown in the form, your IP address, and browser agent for spam prevention. When you access our CRM, we use session cookies and temporary tracking to ensure account safety and a seamless experience.
Login sessions persist up to 30 days if “Remember Me” is selected.
Data Security
We follow international security standards including TLS encryption, firewalled environments, role-based access control, and intrusion monitoring. Our platforms are penetration tested, and sensitive data is stored with encryption at rest and in transit.
Internal access to client data is limited and monitored through audit logs.
Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If such information is found, it will be promptly deleted.
International Data Transfers
Your data may be transferred or stored outside your country of residence. We ensure all cross-border transfers comply with GDPR and relevant data laws through contractual safeguards and secure hosting standards.
Updates to This Policy
We may update this Privacy Policy to reflect regulatory changes, improvements in our practices, or platform updates. All changes will be posted on this page with the date of the latest revision.
Contact Us
For any concerns regarding your privacy or data handling:
