Falettis Grand Hotel Naran is a premier luxury resort nestled in the scenic Kaghan Valley of Pakistan. Known for its panoramic mountain views, elegant accommodations, and tranquil atmosphere, the hotel attracts both leisure and business travelers seeking a refined escape in nature.
Boost in bookings through the integrated reservation system
Fewer calls after real-time availability sync with POS
Rise in conversions via 360° room views and seamless UX
Booking accuracy ensured through synced live data
The Chalange
In today’s digital-first travel landscape, hospitality businesses risk falling behind without an engaging and technically capable online presence. Faletti’s Grand Naran faced a disconnect between their luxurious on-site guest experience and a limited digital footprint. The absence of live room availability, a seamless booking system, and immersive content like room tours hindered conversions and increased reliance on manual inquiries.
Guests had to call for reservations and availability checks, causing delays and reduced booking confidence. The hotel’s POS system operated in isolation, further complicating real-time data sharing with potential guests. The challenge was to craft a modern web solution that bridged this technological gap while preserving the serene and upscale identity of the brand.
What Did
Enhaims Do?
Enhaims designed and developed a custom-built website that transformed the digital experience of Faletti’s Grand Naran. We integrated a robust online booking engine directly connected to their on-premises legacy POS system. This enabled real-time updates on room availability, eliminating the need for manual updates or double-bookings.
The website was crafted with a custom UI/UX strategy that reflects the serene, high-end experience of the resort. We included 360° virtual room tours and high-resolution galleries to help guests visualize their stay. The booking process was streamlined with intuitive navigation, mobile responsiveness, and multilingual support, ensuring ease of access for both local and international travelers.
The Results
- Real-time booking powered by POS system integration
- Seamless mobile and desktop booking experience
- Interactive 360° room views increased user engagement
- 28% reduction in dependency on phone-based reservations
- Higher direct bookings, reducing reliance on OTAs
- Enhanced digital presence aligned with luxury branding
